SHIPPING & RETURNS
SHIPPING POLICY
At The Quiet Lady, we are committed to delivering your order with care and efficiency throughout the United Kingdom.
Once your order has been placed, it will be processed within 1–2 business days. As we work with carefully selected international suppliers, delivery times may vary depending on your location and the product ordered. Estimated delivery times are displayed at checkout and on your order confirmation.
Once your order has been dispatched, you will receive a shipping confirmation email along with tracking information (where available), allowing you to follow your parcel's journey.
If your order is delayed beyond the estimated delivery timeframe, please contact our customer support team and we will be happy to assist you.
Should you have any questions regarding your order or delivery, please contact us at support@thequietlady.uk.
RETURN & EXCHANGE POLICY
At The Quiet Lady, we want you to shop with confidence.
If you change your mind about your purchase, you have 14 days from the date you receive your order to notify us that you wish to return it. To begin the return process, simply email support@thequietlady.com with your order number.
Returned items must be unused, in their original condition, and returned in their original packaging where possible. Once your return has been received and approved, your refund will be processed to your original payment method within 5 business days. Please note that your bank or payment provider may require additional time for the funds to appear in your account.
If your item arrives damaged, defective, or with a manufacturing fault, please contact us as soon as possible at support@thequietlady.com, including your order number and clear photographs of the issue. After reviewing your request, we will offer either a replacement or a full refund at no additional cost.
If you have any questions about our returns process, our customer support team is always happy to help.